Support
CyrFlip is made and supported by one person, so an answer may not be instant. A report that names the version and the steps is the easiest one to act on.
Report a problem or suggest something
Open an issue on GitHub and pick the form that fits - a bug report for something that does not work, a feature request for an idea. It is public, searchable, and the fix is tracked there. Attach the log archive (below) when the problem is not obvious from the description.
Write privately
For anything you would rather not post in public, write to sza@ukr.net and keep CyrFlip in the subject - the same address serves the author's other programs.
What to include
- The CyrFlip version, from the About tab - a
YY.M.D.HHmmstamp that also says whether it is a Store build. - Where you installed it from: the Microsoft Store, winget or the portable ZIP.
- Your Windows version.
- What you pressed, what you expected and what happened instead. A screenshot helps but is not required.
Send the logs from the About tab
Open Settings → About → Send logs to the author... CyrFlip packs its own diagnostic logs and a configuration report into one ZIP and opens a message to sza@ukr.net with that archive attached.
- You send it. CyrFlip opens no network connection of its own: the transport is your mail program, and the Send button is yours. Nothing happens until you press it.
- Clipboard history and quick notes are never in the archive. Before the message opens you see the list of files, their sizes and the archive's path, and you can open the folder and read the archive - that, not a row of checkboxes, is the consent step. The logs do contain file paths; the usual ones no longer carry your Windows account name, but a path of an unusual shape still can.
- If your mail program cannot take an attachment from a link - webmail and the new Outlook cannot, because
mailto:has no attachment field at all - CyrFlip opens the message anyway and selects the archive in Explorer so you can drag it in. Classic Outlook and Thunderbird attach it directly. - The archive stays on your disk either way; the five newest are kept and older ones are removed.
Before you write
- Windows or an antivirus warns about the ZIP: Why Windows or an antivirus may warn says what it means and exactly what to click.
- A quick question: the most common ones are answered in the FAQ.
- How a window works: press F1 in a CyrFlip window or use its help button; the same pages are on this site.
- Everything else: the guide.